Frequent Asked Questions
General FAQs
02
Are you always available?
Yes, we are available 24/7 and on short notice, especially for urgent requests.
03
Why should I hire you?
We pride ourselves in our excellent work, personal touch with our clients, 24/7 availability, our professionalism, fair and transparent pricing, flexibility, and our commitment to 100% customer satisfaction.
04
What happens if I am not satisfied with a service?
We like to get it right the first time. However, when re-work becomes necessary, we will send a staff member to address the issue at no additional charge.
01
Are you bonded and insured?
Yes, we carry both general liability insurance and commercial surety bond to protect you and your home against accidents, property damage, or theft.
Renovations FAQs
02
Can I add to the work down the road?
Any changes to the scope, materials, or labor is completely acceptable and can be made at any stage of the project. We will discuss the cost and time impact in a fair and transparent manner.
03
Should I renovate in phases or all at once?
Phased renovation ultimately extends the timeline and cost. Going at once may require more planning upfront but will pay off with time and cost savings in the end.
01
How long will the project take?
It depends. We will provide specific timeliness before work commences. We will devote the right amount of time and manpower to complete your project on time.
05
What is the payment schedule?
To cover for the initial material and labor cost, 50% of the installment must be paid at the beginning and the remainder paid at project completion.
06
How can I finance my project?
Common methods include cash/savings, HELOC or home‑equity loans, personal/home improvement loans, or a cash‑out refinance. Each of these have their different rates and terms. Speak with your banker or financial planner to explore your options.
04
Who handles permits and inspections?
Renovations and improvement projects do not require a permit unless they entail altering your building’s footprint or making full structural, plumbing, electrical, or HVAC systems upgrades. If required, we will let you know and handle the process for you.
07
What warranty is provided?
Yes, we offer the industry standard 1-year workmanship warranty. We will also extend applicable manufacturers’ warranty on products and materials. We will inform you of all applicable warranties so you are aware of your full coverage.
09
Is this upgrade even worth it?
You should follow the "30% Rule" that encourages spending no more than 30% of your home's total value on any home project. We are happy to discuss with you how any repairs or upgrades can enhance your life and increase the value of your home.
08
Are you bonded and insured?
Yes, we carry both general liability insurance and commercial surety bond to protect you and your home against accidents, property damage, or theft.